Many studies suggest that our voices are one of the best indicators of success in life. Those listening to us are affected not just by the words we say (the Content), but more importantly by how we say them (the Process).
Philip Scott, CEO of ENS International, interviewed Leanne Heywood NSW Business Woman of the Year 2019, about her experience dealing with ENS International.
In your own negotiations, at work and at home, how keenly are you watching and listening to detect and take into account the real (hidden?) meanings behind what is being said?